Archives: Reviews

“Quick to respond. Found problem right away. Ordered needed part, was here in 2 days!! Repaired and back up and running in record time! Very thankful for their great customer service!”

– Connie C.

“Fast, responsive, knowledgeable, honest, and cheerful! A very positive experience all around! I highly recommend Albritton Heating & Air!”

– Connie C.

“All it took was one phone call in the late afternoon to Kathy and Ryan was here the following morning. He was very professional and found out what was wrong. He found the coil was leaking freon and proceeded to call around for a new coil. He left for a brief period of time to pick up the coil and attend to another client. He was back later in the day and replaced the coil and added freon. He was very thorough and I appreciate the desire to get the unit running even though it was around 6 pm before he was finished. I will now add a maintenance plan to avoid any issues in the future.”

– Marilyn K.

– Marilyn K.

“The best! The entire company from the beginning to end. I met Carlton over a year ago as he did my home inspection, and I immediately felt comforted, and confident that the a/c and heat equipment in my home would be taken care of.
Upon purchasing another home, I miss placed Albritton contact info and another company came out to analyze the heating issue. We were told we needed a new system and it would cost a lot of money. Thankfully, I went back in my records and contacted Albritton/Kathy and scheduled an appointment. Their technician Ryan was outstanding and told me my system was really good inside despite the age of the outside unit – no mention of needing a new system or any of the claims of the other person.
I feel 100% confident in the assessment and I will never use or recommend any other company. Thank you Kathy Carlton, and Ryan for such an exceptional experience. We are looking forward to working with you for years to come.”

– Debra F.

– Debra F.

“It just doesn’t get any better. Carlton and Kathy have been very responsive and quickly resolved our problems. Carlton is very detailed orientated and picked up on the that incorrectly matched parts like capacitors as well as other parts that prior service folks happened to previously install. They are very thorough and we feel very “comfortable” working with them. No pun intended. :)”

– Tracy B.

– Tracy B.

“We were very pleased with how quick Justin came to repair the system and when some followup was needed the next day, there wasn’t any additional charges. Thank you!”

– David H.

– David H.

“This company has handled my heating and air conditioning installation, maintenance and repairs for years and I have always found them to be prompt, reasonable, and courteous, including both technicians and office staff. Highly recommend them!”

– Barbara C.

– Barbara C.

“Well, not only does Carlton do a fantastic job with our HVAC needs but he came to the rescue with our bathroom exhaust fan too! This family business goes above and beyond, always, to take care our our family and we really appreciate their consistent excellence in service. Additionally, we are always pleasantly surprised at the cost of their services, reputable and quite reasonable all the way around!”

– Jenny K.

– Jenny K.

“I can’t say enough good things about this company and the people that repaired my air conditioner. After a miserable experience with another company that was assigned repairs by our home warranty company and waiting over a month with no resolution, we decided to contact Albritton. I left a message after hours and was promptly contacted within an hour. Kathy was a true professional and managed to get Carlton over to my house that morning. I’m not an HVAC tech but in my line of work I troubleshoot. Carlton did a very thorough job of identifying and confirming what the problem was, offered me solutions, and had the appropriate parts ordered. Justin completed repairs in a efficient manner. Everyone I spoke to or met from this company was beyond professional. Thank you so much for the awesome service experience!”

– Drew H.

– Drew H.

“We have been customers with Albritton for about 4 years now and they are the absolute best! They are prompt, professional, and just all around good people. Carlton is very knowledgeable about all things HVAC and his wife Kathy is always such a pleasure to talk to on the scheduling end. We are so happy to have found Albritton Heating & Air!”

– Whitney H.

– Whitney H.

“I’m a Realtor and own investment properties. I’ve had Carlton do heating and air inspections, heat pump installations, repairs… Albritton Heating & Air always gives me good service and Carlton’s advise is invaluable to me with my job and my personal properties.”

– Michelle G.

– Michelle G.

“Great service and we learned a lot during the visit. Thanks for helping us track down an electrical issue that could have been dangerous. It is such a pleasure to have high level expertise and great customer support! Thanks!”

– Otis W.

– Otis W.

“Mr. Albritton provides exceptional customer service as well as he is extremely knowledgeable of everything having to do with your heating and air-conditioning system. He takes the time to explain to you what is going on with your system and offers very reasonable cost solutions. He is also an advocate for routine maintenance so as not to require expensive repairs. I absolutely recommend Albritton Heating and Air !”

– Shelley M.

– Shelley M.

“We truly appreciate Mike!
He does a great job of explaining what’s going on and once everything is done we feel confident of the work. The peace of mind is comforting.”

– Mandy W.

– Mandy W.

“Small business with experts that give me confidence that I’m safe with a natural gas unit. Technicians are all top-level and are patient with my questions. I look forward to calling the office – they know the business and are fun to talk to … and they remember you! Top notch organization! And they gave me a reliable duct professional who did outstanding work for me!!”

– Paula C.

– Paula C.

“My experience could not have been better. This was not an emergency. But, I received timely assistance–from the short 15 minutes for Albritton to return my telephone call to the reasonable 3-hours it took for professional to show up and resolve the problem. Honest and expert, Albritton got right to work and kept me informed of the problem. I have already shared their contact with my neighbor.”

– Kathleen R.

– Kathleen R.

“Always a pleasure working with Albritton Heating and Air! Usually we have Carlton hell with our AC and he is always wonderful. This time we had Justin and he relaxed our blower motor. Also a great experience. Thanks for always taking care of us!”

– Jenny K.

– Jenny K.

“Carlton is such a nice man and a great service provider. He does great follow up and we are always grateful to have him come out when we need him.”

– Amy B.

– Amy B.

“I own a swimming pool maintenance/service company in Wilmington. I use Albritton on some of the heaters/ heat pumps we install or service. Not only are they excellent at what they do, they are excellent neighbors as well. We are housed in the same flex building! Conveniently located! Thank you Kathy and Carlton, many thanks.”

– Joel K.

– Joel K.

“I had the pleasure of working with Carlton and Kathy. They were both very friendly. I was able to get same day service and Carlton did a great job getting my AC back up and running and explaining the work that he did. AND, the price was reasonable. All and all, a great experience. This will definitely be our new AC "go to" company!!!”

– Mary T.

– Mary T.

“Trustworthy.
Told me what I needed. Gave me best option along with other less expensive options. Very rapid response and follow up.
Best of all, the system is working and cooling better than ever!”

– Dale W.

– Dale W.

“Mr. Albritton came highly recommended and did an excellent and timely repair. I will be recommending him to all my friends in Wilmington.”

– Randy D.

– Randy D.

“Carlton is dependable, knowledgeable, great to work with. Does what he says he will do and does a great job. I have used him for personal residences, and this last time for some commercial buildings.
Feels good to be able to depend on his professionalism and integrity.
My advice is to call him if you have any HVAC issues.
*****”

– Diane M.

– Diane M.

“We are so happy our neighbors recommend them. They are honest, helpful as well as very efficient. We were and are delighted with the service, the fair prices and the honest handing of our needs. Albritton is our vendor for life.”

– Tom M.

– Tom M.

“The Albritton Team is professional and experienced. They have come out and worked on our AC unit twice now . They get there fast, are very pleasant to work with and are fairly priced. 5/5! :D”

– Josh B.

– Josh B.

“Carlton and his team at Albritton Heating & Air installed our AC unit in 2011 and we couldn't be happier. Over the past 8 years they have taken very good care of us after the installation. Whether we need regular service or have a small issue, Calrton ensures that it is addressed and our system is back to normal in record time. He is incredibly responsive and reliable, but more importantly he is trustworthy and his team follows his lead. We could not have asked for a better company take care of our heating and air conditioning. Very grateful that Albritton was referred to us years ago!”

– Dave G.

– Dave G.

“Carleton and his team have been my contact for any heating & air issues for several years. I use his services at my personal home and also my office location. His years of experience and professionalism allow him to stand out. I would highly recommend Albritton Heating & Air.”

– Alisha M.

– Alisha M.

“I cannot say enough about Albritton. We live in an older home that has 4 different AC units that take turns going out on us, typically on the hottest days of the NC summer season and every time that we have encountered a problem we have called Albritton to help. They most always arrive on the same day that we call, diagnose the problem, and repair it immediately. When dealing with a service issue in our home we always want an honest and fair company to work with… They have never disappointed us and we highly recommend them to anyone who is looking for a great HVAC company.”

– Jenn P.

– Jenn P.

“Albritton Heating & Air came highly recommended to me and I'm grateful I called. Very prompt service, extremely pleasant to deal with and you are not considered just a 'number' with them. Hands down best HVAC company in the Wilmington area. A+++. Thank you Albritton Heating & Air!!!”

– C R.

– C R.

“This company is very knowledgeable and professional. Not only did they complete my installation in a timely fashion, they gave me a great deal! I would recommend this company to everyone.”

– Chris R.

– Chris R.